Shipping policy
1. Order Processing Time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
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Sweden: 2-4 business days (via PostNord / DHL).
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European Union: 5-10 business days.
Please note: Delivery delays can occasionally occur due to courier issues or customs.
3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes PrayOnGo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages PrayOnGo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us If you have any questions about our shipping practices, please reach out to us at: info@prayongo.com